• Return policy

Return policy

Regulations No. 207 of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts" stipulate that the customer has the right to withdraw from the contract within 14 calendar days and return the goods purchased online to the seller.

As Section 12, Paragraph six of the Consumer Rights Protection Law stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal", please familiarize yourself with the product, view and return Madonas Street 21-85, Riga.

1. Please do not damage the packaging of the goods
2. The product must be cut in its entirety.

Please keep the original packaging.

To return the product, please send a return notice with a description to the e-mail address [email protected], after which the Seller will agree with the Customer how to return the Goods. You can return the product to the store. All costs related to the return must be paid by the Customer.

In the event of deterioration of the condition of the returned goods, the buyer is liable for the decrease in value resulting from the use of the goods, if the goods have been used in any other way necessary to determine the condition, properties and functionality of the goods. In order to determine the condition, properties and functionality of the goods, the buyer is allowed to use and use the product only as it is usually allowed to do in the store.

The Seller shall return the part of the amount to be refunded for the returned goods to the Customer in the following manner:

the product has not been used and the original packaging has not been opened (including the transparent film around the product box) - the seller will refund the customer 100% of the purchase price;
the product is not used, but the original packaging is open (including the transparent film around the product box) - The seller will refund the customer 90% of the purchase price.
the product has been used and the original packaging has been opened (eg the device is switched on, the product is dirty, damaged or shows signs of use) - The seller will refund the customer up to 80% of the purchase price. The exact amount to be refunded is determined when the goods are returned to the seller and the seller has made an assessment to determine the value of the goods.
We will refund the returned goods to the buyer's bank account without undue delay, but no later than 14 days from the date of return of the goods.

  14 days. Applies only to products purchased in the online store!