• Terms of service

Terms of service

Terms and Conditions

These Terms and Conditions govern the use of the AlviBalt.eu online store and the purchase of goods offered through the website.

The online store is operated by Kongress SIA, registration No. 50003887151, registered address: Dammes iela 32, Office 10, Riga, LV-1069, Latvia (hereinafter referred to as the Seller).

1. General Provisions

By purchasing goods or services from AlviBalt.eu, the Customer enters into a distance contract with the Seller.

The distance contract is governed by the laws and regulations of the Republic of Latvia, including, but not limited to, the Consumer Rights Protection Law of the Republic of Latvia, the Cabinet of Ministers Regulations on Distance Contracts, and other applicable legal acts.

2. Placing an Order

The prices and specifications of all products are displayed alongside the respective products in the online store.

To place an order, add the selected products to the shopping cart, complete all required information, and choose the preferred delivery method.

Before confirming the order, the Customer will be shown the total purchase amount, including delivery costs.

An order is considered completed once payment has been successfully received.

3. Payment Terms

All prices on the website are displayed in Euros (EUR).

Payments are processed via the Maksekeskus AS (MakeCommerce) payment platform.

The following payment methods are available:

• Latvian online banks: Swedbank, SEB, Citadele, Luminor;

• Estonian online banks: Swedbank, SEB, Luminor;

• Lithuanian online banks: Swedbank, SEB, Luminor;

• Finnish online banks: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki and Säästöpankki;

• Visa and Mastercard payment cards.

Please note: If you choose to pay via online banking, after confirming the payment you must click the "Return to Merchant" button.

Personal data required for payment processing is transferred to the licensed payment institution Maksekeskus AS.

The sales contract enters into force once the payment has been successfully credited to the Seller's bank account.

If, for any reason, the order cannot be fulfilled, the Customer will be informed accordingly and any payment received will be refunded as soon as possible, but no later than within 14 days.

4. Delivery

Products are delivered to European Union member states, as well as Norway, Switzerland, and Iceland.

Orders are shipped using the following delivery partners:

• Omniva

• DPD

Any customs duties, import taxes, or other charges applicable in the destination country shall be borne by the Customer.

Delivery costs are displayed before the order is confirmed.

The standard delivery time is 2–14 business days.

In exceptional cases, delivery may take up to 45 calendar days, in which case the Customer will be informed without delay.

5. Right of Withdrawal

Consumers have the right to withdraw from the distance contract within 14 calendar days from the date of receiving the goods, without providing any reason.

The right of withdrawal does not apply to legal entities or in cases where the applicable legislation excludes such right.

During the withdrawal period, the Customer may use the product only to the extent necessary to establish its nature, characteristics, and functioning, as would be permitted in a physical retail store.

If the product has been used beyond what is necessary for inspection, or if the product, its packaging, or accessories have been damaged or are incomplete, the Seller reserves the right to reduce the refund amount in proportion to the diminished value of the goods.

To exercise the right of withdrawal, the Customer must complete the withdrawal form available at:

https://alvibalt.eu/lv/return-add/

and send it by email to [email protected] within 14 days after receiving the goods.

The Seller shall not be liable for delays or failure to perform its obligations due to force majeure or other circumstances beyond its reasonable control.

The Seller reserves the right to cancel an order and request the return of the goods if the product price displayed on the website was significantly below the market price due to an obvious technical or pricing error.

6. Claims Regarding Non-Conforming Goods

The Seller is liable for any lack of conformity of the goods in accordance with the applicable laws of the Republic of Latvia.

If the Customer discovers a defect in the goods, the Seller must be notified as soon as possible, and no later than two months after the defect has been identified, by sending an email to [email protected].

If the defect is the Seller's responsibility, the Customer is entitled to request the repair or replacement of the product free of charge.

If repair or replacement is impossible, the Seller shall refund all amounts paid under the distance contract.

The Seller will respond to the Customer's complaint in writing within 15 days.

7. Processing of Personal Data

The Seller processes only the personal data necessary to fulfil the order, including the Customer's name, surname, email address, telephone number, delivery address, and other information required for order processing.

Personal data may be shared with payment service providers and delivery partners only to the extent necessary for processing the order.

If the Customer has expressly agreed to receive marketing communications, the Seller may use the Customer's email address to send newsletters, promotional offers, and information about new products or services.

The Customer may withdraw this consent at any time by emailing [email protected] or by using the unsubscribe link included in marketing emails.

8. Dispute Resolution

Any disputes between the Customer and the Seller shall first be resolved through negotiations.

If no agreement can be reached, the dispute shall be settled by the competent court of the Republic of Latvia in accordance with Latvian law.

Consumers also have the right to submit complaints to the Consumer Rights Protection Centre of Latvia (PTAC) or to use the European Union Online Dispute Resolution (ODR) platform.